Customer Service Representative

Objectives

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage large amounts of incoming calls, inquiries.

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

REMUNERATION

Gross salary: 6 Mil - 8 Mil VND

Working time: Rotating shift, 8 hours/shift. No over-night shift. 48hours/week

Other benefits:

Performance-based bonus every quarter

Lunch allowance & parking fee

Proven customer support experience or experience as a Client Service Representative.

Strong phone contact handling skills and active listening.

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and negotiation skill

Ability to multi-task, prioritize, and manage time effectively

Patient, empathetic, and passionately communicative.

Good English skills in listening, speaking, writing, reading

- Hồ sơ ứng viên

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