Guest Experience Manager cum Brand Ambassador
- Hạn nộp: 29/06/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận 2 - TP HCM
Làm theo ca
Mô tả công việc
Customer Satisfaction (Guest Feedback, Social Media Review).
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team together with Front Office Manager in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
Ensure that personalized service is offered to each guest.
Ensures that the pricing policy and internal audit procedures are duly applied.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Monitor all to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.
Ensures that the workplace remains clean and tidy.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that guest documentation and information is available and up to date.
Ensure guests entering the Hotel lobbies are greeted.
Screen guests who show signs of illness for fever and follow proper protocol if guests appear ill or have fever.
Maintain head counts of guests entering and exiting the premises to ensure capacity limits are maintained utilizing a handheld electronic device.
Conduct checks for room keys when patrons attempt to enter the Hotel rooming areas.
Effectively communicate directions.
Maintain proper elevator capacities at all times when working in the Hotel lobby area.
Create a pleasurable experience through small talk and casual conversation with guests.
Maintain a level of patience with guests (complaints, lost items, general directions) appropriate to the situation at hand. Contact a Security Lead, Supervisor, or Manager as the situation dictates.
Meet guests upon request to areas on property as appropriate.
Accurately answer guests’ questions regarding the property, special events, and other entertainment products and services.
Ensure unique needs or assistance is provided to all guests requiring special attention.
Perform all duties with upbeat and positive attitude while maintaining presenting a neat, well-groomed, and professional appearance.
Maintain familiarity with current life safety systems and emergency evacuation procedures, as well as procedures for handling uncooperative guests and potentially dangerous situations.
Consistently follow all operating, safety and emergency evacuation procedures.
Perform any other duties as assigned by the management.
Quyền lợi được hưởng
+ 02 meals / shift
+ Working time: 05 days / week, 02 days off / week
+ Hotel uniform & laundry
+ Talent development program for outstanding employee
Yêu cầu công việc
Yêu cầu hồ sơ
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- Quy mô:
- Đường số 10, An Phú, Quận 2, Hồ Chí Minh, Việt Nam
Nằm trong khu dân cư cao cấp Quận 2, Khách sạn 5 sao Mia Saigon Luxury Boutique nằm ẩn mình bên bờ sông Sài Gòn yên tĩnh và chỉ cách trung tâm thành phố sôi động vài phút bằng tàu cao tốc hoặc taxi. Mia Saigon là nơi nghỉ dưỡng sang trọng trong lòng thành phố.
Thông tin liên hệ
- HR Team