CLUSTER SALES MANAGER, MICE AND LEISURE SALES

1. Administrative responsibilities• Manage, Organize and control his/her team • Ensure proposals are sent to the guests and being in timely contact with them. • Controls offers, contracts, invoices and liquidation contracts before being sent to prospects and clients • Make sure all enquiries are followed up the receipt within 24 hours and status follow-up maximum 02 days after sent out, preparing proposals where necessary and facilitating the site inspection with potential clients to show them our facilities • Develop and maintain positive working relationships with others, and support team to reach common goals. • Control the quality of monthly reports prepared by his/her team, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the supervisor • Understand and have a good knowledge of market segments • Make sure that all client information and folders is well maintained • Review Daily Event report and monthly MICE & Leisure Sales Report • Review weekly Forecast report. • Be always impeccably groomed to represent the resorts in a professional manner.
2. Technical responsibilities • Smile or Opera PMS • Control to ensure the Event client database up-to-date with detailed profiles of our accounts. • Historical growth • Key contact persons/telephone numbers/addresses/birthday/and preferences • Competitive resorts used/sales/volume/etc. • Participate in the preparation of theresorts’ revenue & marketing programs • Assists in producing, implementing and monitoring action plans to ensure Revenue targets are achieved.
3. Commercial responsibilities • Develop and maximize the resorts’ revenue to achieve segments targets (MICE and Leisure segment) • Suggests programs to management to compete, to fill slow periods, to maximize business • Regularly monitor Account Production, being able to re-act quickly should there be any significant change. • Perfect knowledge of the resorts facilities and possibilities to create luxury upscale perception and increase the speed of replies. • Very good communication to maximize revenue and guest satisfaction • Study requirements of all enquiries and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue (upsell and cross sell) • Entertain potential accounts as per Management requirements. • Be able to conduct an intensive resorts’ site inspection and join any hosted function as directed by the Management. • Take any client complaints/concerns into consideration, pro-actively find solution or compensation, follow-up and share to improve the service • Make sure that his/her team respond to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery on this promise • Personalise the proposal, advise clients according to the best interest of the hresorts adapted to the clients requests • For specific occasions and upon request from DOSM or Management, to standby during on-site (or off-site if required) and greeting VIP guests as required. Handle issues related to his/her own accounts or handle any other matters as directed by his/her immediate supervisor • For specific occasions and upon request from his/her supervisor, ensure BEOs are precise & detailed and communicated to relating departments in a timely manner. Conduct BEO meetings, pre and con-meeting (if required). Take care of in-house guests or on-site event whenever necessary.

- Được hưởng lương đầy đủ theo thỏa thuận.

- Được tham gia đóng BHXH, BHYT, BHTN theo quy định của nhà nước.

- Tiền thưởng, tiền lương tháng 13 theo kết quả sản xuất kinh doanh.

- Được làm việc trong môi trường công bằng, năng động chuyên nghiệp

- Được thể hiện mình, có cơ hội thắng tiến.

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