- Hạn nộp: 31/05/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận 1 - TP HCM
Làm theo ca
Mô tả công việc
Serve as the main point of contact for all guest requests and needs. Responsible for answering calls in order, recording guest requests, coordinate the response to the guest issues/ requests and follow up with the guests to ensure satisfaction with the result. Exhibit courteous hospitality at all times and fully own each guest issue. Be proactive in every area including offering additional services in communication with guests.
Essential duties and responsibilities-Work collaboratively with sales team to ensure sales efforts are coordinated, complementary and not duplicate.
-Process all business correspondence within acceptable time limits.
-Create contracts and other related booking documentation as required. Manage and maintains account files.
-Prepare weekly and daily reports, group information sheets when necessary.
-Produce and send out follow-up letters for outside calls, site inspections, inquiries, cancellations, lost business, contracts, etc.
-Help to build and strengthen relationships with existing and new customers to enable future bookings.
-Set a positive example for guest relations.
-Establish clear expectations for customers and properties throughout the sales process.
-Effectively resolve guest issues that arise as a result of the sales process.
-And other tasks assigned by direct manager
Quyền lợi được hưởng
- Competitive salary and others benefit
- Service charge according to Hotel policy
- 13th months salary
- Training and development
- 2 days off/ week
- Uniform and meal are included
- Team building
- 24/7 insurance
Yêu cầu công việc
• Fluent in both spoken and written English and Vietnamese
• Good communication skills with pleasant voice
• Knowledgeable about principles and processes for providing personalized customers and personal services
• Be of great interest in working with guests over the phone
• Able to use Microsoft Office software and Internet browsers
• Creative, well organized, able to work in shifts/night shifts and under high pressure
• University/ college graduates with major in hotel and restaurant management, hospitality,
business administration or related major.
Yêu cầu hồ sơ
Kindly contact us at 028 3822 8888 - Ext: 2700 (Ms. Phuong - HR ) or via email as attached in banner.
For more information about job vacancies please dial: 028 3915 5397 or visit our LinkedIn page: https://www.linkedin.com/company/new-world-saigon-hotel/
Nộp hồ sơ ứng tuyển
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- 76 Lê Lai, Phường Bến Thành, Quận 1, TP. Hồ Chí Minh
New World Hotels and Resorts are designed with the discerning business traveler and vacationer in mind and offer deluxe business hotels and resorts in China and Asia destinations. We provide not only a place to stay but a getaway from the hustle and bustle of city life. Here, guests will discover a world where the experience is always warm and the care is genuine. Indeed, our hotels are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized service. At New World Hotels & Resorts, the door is always open for talent with a passion for hospitality and people. Our professional team is our most prized asset. It has built a concrete foundation of quality and commitment to the world of hospitality. We offer a wealth of opportunity for potential candidates to build a fulfilling career.
Thông tin liên hệ
- Ms. Phuong Pham - Director of Talent & Culture