Operator (Nhân Viên Tổng Đài)

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh Tổng đài

Vị trí
Nhân viên

Cập nhật
16/05/2023 10:14

Mô tả công việc

Serve as the main point of contact for all guest requests and needs. Responsible for answering calls in order, recording guest requests, coordinate the response to the guest issues/ requests and follow up with the guests to ensure satisfaction with the result. Exhibit courteous hospitality at all times and fully own each guest issue. Be proactive in every area including offering additional services in communication with guests.

Receive orders and collaborate with In-room Dining team to ensure excellent room service are delivered to guest. Reconcile and post bills to hotel system.

Prepare Daily Briefing Report, make sure reports are sent out to all emails on daily basis.

Quyền lợi được hưởng

- Competitive salary and others benefit

- Service charge according to Hotel policy

- 13th months salary

- Training and development

- 2 days off/ week

- Uniform and meal are included

- Team building

- 24/7 insurance

Yêu cầu công việc

• Fluent in both spoken and written English and Vietnamese

• Good communication skills with pleasant voice

• Knowledgeable about principles and processes for providing personalized customers and personal services

• Be of great interest in working with guests over the phone

• Able to use Microsoft Office software and Internet browsers

• Creative, well organized, able to work in shifts/night shifts and under high pressure

• University/ college graduates with major in hotel and restaurant management, hospitality,

business administration or related major.

Yêu cầu hồ sơ

Kindly contact us at 028 3829 4000 - Ext: 2705 (Ms. Huong - HR ) or via email Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

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Đánh giá (5)

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New World Saigon Hotel

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Quy mô:
76 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
New World Saigon Hotel is the city’s leading leisure destination, offering a seamless blend of business and authentic cultural exploration. All conveniently located in the heart of Ho Chi Minh City, steps from the Ben Thanh Metro Station. With 530 modern rooms, you can relax and recharge after a busy day. Embark on an exciting F&B journey with our diverse dining options and plan a flawless event with our premier MICE hotel facilities. Awards: Top MICE Hotel in Vietnam – UNESCO 2023 Green Hotel Award – Ho Chi Minh City 2023 Premium Hotel in Asia – Trip.Best 2024 Green Business Award – HCMC People’s Committee 2024 Vietnam’s Best MICE Hotel – World MICE Awards 2024 Best of the Best – Luxury Hotel – TripAdvisor 2024 Top 10 Best City Hotels in Vietnam – DestinAsian’s 18th Annual Readers’ Choice Awards 2025 Top 10 City Hotels in Vietnam – Travel + Leisure Asia Luxury Awards 2025