Guest Relations Officer / Nhân Viên Quan Hệ Khách Hàng

POSITION SUMMARY

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 4,5kg without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits:

• Duty meals
• Competitive Salary
• Uniforms
• Insurance
  
• Be a part of Marriott International in all activities
• Improve skills in many aspects of career

Quyền Lợi:

Mức lương cạnh tranh

Bữa ăn và đồng phục do khách sạn cung cấp

Nghỉ phép hàng năm, khám sức khỏe định kỳ, BHYT, BHXH theo Luật và Bảo hiểm tai nạn 24/24

05 ngày làm việc và 02 ngày nghỉ mỗi tuần

Môi trường làm việc tốt với những đồng nghiệp tuyệt vời

Cơ hội phát triển sự nghiệp cùng tập đoàn Marriott

College Degree

At least 2 year of related work experience

Điều kiện tuyển dụng:

Giao tiếp Tiếng Anh tốt

Quan tâm và yêu thích công việc chăm sóc khách hàng

Ưu tiên có kinh nghiệm làm việc tại các khách sạn quốc tế với vị trí tương đương.

Dành cho ứng viên người Việt

For application: (please choose 1)

• Choose your interested job and apply directly on our Hoteljob recruitment site

• Send email to rhi. sgnbr. humanresources at marriott.com (without spaces)

• Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City

Note: Only qualified candidates will be contacted.