Restaurant Manager

As a Bar/Restaurant Manager, your responsibilities will include but not limited to maintaining a excellent image of the business, ensuring that the business reaches its goals of profitability and customer satisfaction, the business operates in an efficient and effective manner, and that the venue delivers a quality and clean environment to its customers.

To be successful in this role, you will need management skills, experience in both front and back of house, and have excellent customer service skills.

We expect you to lead by example and uplift our staff in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have a pleasant experience.

Responsibilities

- Coordinate daily Front and Back of House operations

- Deliver superior service and maximize customer satisfaction

- Respond efficiently and accurately to customer complaints

- Regularly review product quality

- Organize and supervise shifts

- Appraise staff performance and provide constructive feedback to improve productivity

- Estimate future needs for goods, kitchen & bar utensils and cleaning products

- Ensure compliance with sanitation and safety regulations

- Manage the business’ good image and suggest ways to improve it

- Control operational costs and identify measures to cut waste

- Create detailed reports on weekly, monthly, and annual basis

- Promote the brand

- Make recommendations to reach a broader audience in efforts to bring in more customers

- Train new and existing employees of proper customer service practices

- Provide proposals to implement polices and protocols that will maintain future operations

- Làm việc trong môi trường năng động, có khả năng thăng tiến nhanh;

- Hưởng các quyền lợi theo quy định của pháp luật Việt Nam.

- Proven customer service experience as a manager

- Beneficial if English and Vietnamese spoken

- Extensive F&B knowledge with the ability to recall ingredients in dishes

- Strong leadership skills