Mice Sales

- Respond to incoming enquiries via telephone, email, Hotel & sales office within the allocated time frame. Quoting rates for Rooms, meetings/conferences, dinners & groups within the set guidelines.

- Writing proposals to the correct standard ensuring it is clear and well presented. Record and enter all enquiries into Opera S&C accurately and set the appropriate follow updates.

- Ensure all enquires are chased within the time frame agreed between the clients & the hotel. Ensure the ‘Function Diary’ in Opera is kept with ‘live’ enquiries and updated with client’s notes & feedback on a regular basis.

- Increase conversions from incoming enquiries within the department: Conduct sales calls & site visits for clients to promote the hotel facilities and services in order to secure the business.

- Preparing and sending contracts to clients: Completing BEO, Invoice, Terms & Conditions & setting deposit schedules. Ensure all correspondence is filed correctly.

- Chase signed contracts from clients along with their initial deposits.

- With the guidance of the Conference & Events Manager conduct a handover with the Event Co-ordination team once signed contracts have been received.

- Follow up on past bookings for feedback and future enquiries and secure repeat business.

- Assist the Conference & Events team where necessary.

- Develop and maintain a good working relationship with clients and an efficient service to guests.

- Maintain a high level of product knowledge and awareness of in-house business & clients

- Ensure effective communication within the Conference & Events team and Operations team.

- Trainings

- Sales

- Telephone Skills

- People Skills

- Organisation

- Ready to work under presure

- Good command of English Language

- Good user of Excel , word and power point

- To listen and uderstand the client needs

creative