Kitchen Secretary/ Thư ký Bếp

• Behaves and acts in an exemplary fashion, embodying the brand mindset

• Provides personal administrative support to the Kitchen team. Duties include general clerical, receptionist, and other duties assigned by the Director of Culinary Service (DOC) and Executive Sous Chef (ESC).

Main responsibilities

Customer relations

• Answers telephones and handle guests' requests to the Pullman standards.

• Meets and greets clients and visitors in an appropriate manner.

Professional techniques / Production

• Prepares correspondence, reports, and materials as per DOC and Executive Sous Chef.

• Performs general clerical duties to include but not limited to: typing, photocopying, faxing, mailing, and filing.

• Assists the DOC in rostering.

• Maintains DOC's calendar.

• Sets up and coordinates meetings as per required.

• Creates, transcribes, and distributes meeting agendas and minutes.

• Maintains hard copy and electronic filing system.

• Translates/Interprets when required.

• Performs other duties as assigned by the DOC/-ESC

Team management and cross-departmental responsibilities

• Supports the Kitchen Team members in terms of administrative tasks to off-load the work for them

• Works closely with relevant departments to make sure that the Department's adminnistrative tasks are effectively and efficiently performed.

Management and administration

• Respects the resort's policies and procedures in terms of filing, contracting, billing

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy

• Applies the hotel safety and security regulations (fire hazards etc).

• Ensures respect of the hotel's commitments to the ""Environment Charter"" (energy saving, recycling and sorting waste etc).

Reporting line

Reports to the Director of Culinary Service

• 02 months of probation receive full salary
  
• 05 working days, 02 days off per week
• Periodic health check
• Accident insurance 24/7
• Uniforms and meals in shifts
• Social & health insurance and unemployment follow Vietnam law
• Opportunity to grow within Accor group.
• Discounted rates apply when using services at the hotel in the Accor group worldwide

Education / Professional experience

• Advanced reading, writing, and arithmetic skills required. This is normally acquired through a combination of the completion of an Associate’s Degree and three to three years of secretarial experience. Graduate Certificate preferred

• Fluent in English and Vietnamese.

Skills / Qualities

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative.

• Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.

• Computer literate with the ability to learn new software applications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Must possess good computational ability.

• Must have excellent customer relation skills.

• Working knowledge of the hospitality industry preferred.