Quản Lý Nhà Hàng và Quầy Bar/ Restaurant & Bars Manager

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

- Thưởng Phí Phục Vụ / Service Charge

- Cung cấp 2 bữa ăn/ca / Free meals per shift

- Đồng phục giặt ủi / Free laundry

- Gửi xe miễn phí / Free parking

- Sau khi ký hợp đồng lao động, đóng BHXH, BHYT theo Luật định / Insurance according to Law

- Tham gia các hoạt động, các khóa đào tạo theo tiêu chuẩn của Marriott / Training and Activity by Marriott

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Chứng chỉ đào tạo nghiệp vụ liên quan lĩnh vực Nhà hàng - Khách sạn