Senior Client Relation Representative (FO Supervisor)

• Submit reports, monthly expenses, inventory and to check and ensure that all invoices are accurate and in accordance with serviced used/provided, delivery or attendance.

• Conduct On-Job-Trainings (OJT) and orientations.

• Monitor, supervise and control the tasks relating to Front Desk operations

• Manage the daily gymnasium, swimming pool.

• Ensure that the registration cards, check in folder, room key, etc, are prepared and readily available upon guests arrival.

• Monitor, supervise and control the task of maintaining cleanliness, orderliness of the lobby area, the surroundings, operational readiness of operating equipment and supplies.

• Provides courteous and efficient service, and if possible, to comply with each and every guest request.

• Work with the computer system and maintains the computer discipline at all times.

• Blocks and assigns room for special requests and reservations.

• Sells accommodation in such a manner as to maximize revenue and occupancy. Always up-sells.

• Shows fullest cooperation within the team and other departments.

• Conduct inventory stock count, maintain records and initiate ordering when stock levels are low.

• Assigns safety deposit boxes to guests and observes proper procedures on key control, entry and release of boxes

• Uphold company policies and procedures.

• Vigilant to safety, security, risks and welfare of both residents and fellow colleagues.

• Any other duties as assigned

• Have knowledge in office administration
• Have knowledge in hotel systems
• Have knowledge in Customer Relations
• Have customer service and communication skills
• Have leadership and Instructional skills
• Have good written and verbal English communication skills
• To be self-motivated and organised, prioritises tasks to meet deadlines independently
• To be service-oriented and enthusiastic
• To be meticulous and responsible, accomplish tasks effectively
• Have ability to work in a team and with other departments

• The updated resume in English