Chief Security (Trưởng Bộ Phân An Ninh )

- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

- Prepare various monthly reports as required.

- Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions and policies and procedures at the same time.

- Prepare the annual capital and operating budgets for the Department in conjunction with the General Manager and ensure departmental expenditure is kept within budget.

- Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

- Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.

- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

- Through close supervision recommend improvements and changes to the operation of the Department, especially concerning creating better service standards, increasing revenue and reducing costs.

- Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.

- Participate in providing and receiving constructive criticism about the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy.

- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

- Pre-opening experience would be advantageous.

- Good in English, and Native speaker of Vietnamese.

- Ability to lead by example, believe in a strong team culture and set the scene for high performance

- Good working knowledge of MS Excel, Word, & PowerPoint

- Ability to multi-task, work well in stressful & high-pressure situations.