Security Manager | Trưởng bộ phận An ninh

Key areas of accountability:

Employee Selection

• All employees selected meet the essential requirements of the employee specifications for their position

Training & development

• Employees passing probation period have been trained in all essential tasks as per self-leadership assessment form

• Training plans for all employees are prepared, implemented and regularly updated

• A sufficient number of certified OJS skills trainers are available in each outlet to implement the training plans

• Employee performers and high potentials have access to further professional and personal development training as per training plan

• An active talent spotting program is in place to support succession planning and career growth for shining employees.

Coaching & performance review

• All employees complete a self-leadership review and attend a formal performance review before the end of their probation

• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached

• All direct reports receive a formal annual performance review prior to contract renewal

Resort Security

• The hotel is inspected daily and 24 hours per day and all findings are reported to the management

• All employees, guests and suppliers are monitored entering and leaving the resort

• Security regulations as per Standard of Sequence are followed at all times

• CCTV are monitored 24 hours per day and any irregular findings are reported

• Guest and employee lost items are investigated and reported

• All guest and employee incidents regarding safety and security are investigated and reported

• A good relationship with the local police authority is maintained

• On top of hidden relationship/activities in the resort

Porter Service

• All porters demonstrate the Zannier Hotels service behaviours at every point of contact

• The Sequences of Service (SOS’) are consistently applied by all porters

• All guest property is handled with care

• Porters are trained to carry out room service deliveries during the night time as per Sequences of Service

Safety & Security Training

• Fire trainings are conducted on a regular basis for all employees

• Fire equipment is checked and maintains as per the set standards

Reporting & Administration

• Daily, weekly and monthly reports are prepared in time and sent to management

• Controls of all furniture, fixtures and equipment are in place and replacements are in line within the budget

• Yearly departmental budget is created with the General Manager and Financial Controller

- Professional and friendly working environment

- Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- Medical and 24h accidental insurances

- Uniform + staff meals + accommodation (shared room) are provided for non-local candidate

- 3-5 year experiences in similar roles in 5 star Hotels/Resort

- Good at communication skills

- English proficiency

- Being physically fit.

- Having good knowledge of security environments and hazards.

- Being polite.

- Having interpersonal skills.

- Being analytical.

- Having leadership skills.

- Being proactive.

- Having good negotiation skills.

- Being able to work with a team.

Full CV in English