Learning Officer/ Chuyên viên đào tạo

Administration

• Prepares, manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals, Job Task Lists and Task Breakdowns.

• Administrates, coordinates and monitors all Learning programmes.

• Responsible for the security and maintenance of the Hotel’s Learning Room, learning equipment, materials and the Human Resources learning library.

Customer Service

• Supports the Hotel’s focus on service excellence by learning and assisting others to train people to provide exceptional service to the Hotel’s external customers (guests).

Marketing

• Assists the Director of Human Resources with the compilation, implementation and upkeep of the following associate communications

• Effectively communicates core values and behavioral standards to all levels of associates. Counsels associates and provides career advice.

• Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

Operational

• Collect, create and implement the Hotel's Learning Plan and Calendar, make recommendations where necessary.

• Assists the Outlets Manager, Departmental Trainers in identifying learning needs within each department.

• Plans, implements and monitors the following learning as necessary: Orientation Learning, Hygiene Learning, Health and Safety Learning, Fire Learning, Foreign Language Learning and Computer Learning.

• Assists with the monitoring of skills learning and departmental standards as defined in the Departmental Operations Manual.

• Advises the Director of Human Resources of any new support material that would be beneficial to the Hotel. Keeps informed of new developments, materials and techniques in learning.

• Assist to train, mentor and appraise Departmental trainers in their performance and activities. Conducts monthly Departmental Trainer forums and activities.

People Management

• Ensures that associates have a complete understanding of the Hotel Work Rules and Regulations, and that their behavior complies. Corrects inappropriate behavior in accordance with policy.

• Feedback the results of the Colleague Experience Survey and to ensure that the relevant changes are implemented.

Other Duties

• Attends learning sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• Competitive remuneration package

• Opportunity to work at one of the biggest hotel group in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.

• International and professional but friendly 5-star working environment.

• Opportunity to join international training and development opportunities within Hyatt group and training of HR, soft skills from HR Director

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world, and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Other benefits following Hotel policy & Vietnam labor law

How to apply:

• Send CV to: Tin đã hết hạn (CV in English) with the title: [HANRH] - Position - Full Name
• Recruitment telephone no: +84.24.2230.1234 ext 7711
• Address: 36 Le Duc Tho St, My Dinh II, Nam Tu Liem, Hanoi

Only short-listed candidates will be contacted for interview.