BAR CAPTAINS

JOD DESCRIPTION

POSITION: BAR CAPTAINS

Working hour: 8 hours/day- 6 days/week and are detailed according to Assist Manager/Restaurant Manager’s arrangements

Responsible to: Assistant Restaurant Manager/Restaurant Manager

Responsible for: Bartenders

GENERAL ACCOUNTABILITY

Ensure brand standards are delivered efficiently by exceeding customer expectations;oversee restaurant operation as functions in proper manner and lead by an example on human relations with customers or colleagues

OPERATIONAL COMPLIANCE

• Comply Rules & Regulations of the company

• Comprehend functions of restaurant/colleagues responsibilities and coordinate effectively

• Always maintain effective workplace and be aware of conditions in case of risk/damage regarding operating equipment for prompt report to superior

• Be aware of personal appearance and hygiene(light make up for female staff,use light deodorant/taking shower before coming on duty,neither visible tattoo nor piercing applied..)

• Gentle moving/walking and courteous talking when restaurant operates as well as no touching hair/nose/sneezing or coughing without cover when having conversation with customers.

• Keep superior informed when being absent

• Follow daily job assignment by superior when report for duty(up-to-date about promotion/daily special dishes/Item 86/reservation and other related information,including being assigned specific serving section/tasks)

• Fully understand and practice SOP/SOS and skills in related area(setup,taking orders,serving,checking customer satisfaction,bill handling,clearing) and ensure service team member complied with standards

• Supervise the Bar Operation and Bar station to maintain the highest standard in term of service and hygiene

• Prepare and monitor the Bar station/ working station to run the Bar smoothly Restaurant Manager to create the new cocktail list and deliver on the job training to the Bartending team

• Make sure the team prepare all items, ingredients, fresh garnishes before service time.

• Serve wine/champagne bottles, ensuring guest satisfaction.

• Prepare drink orders for guests according to specified recipes using measuring systems.

• Follow appropriate procedures for serving alcohol.

• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.

• Provide daily/ weekly/ monthly inventory

• Communicate with guests, other employees, or departments to ensure guest needs are met.

• Stock ice, glassware, and paper supplies. Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

• Remove soiled wares from bar top and tables and place in designated area

• Check with Captain or Supervisor before leaving at end of shift.

• Ability to handle POS and Cashier System.

• Assist the team and cooperate with the team to deliver the best foods Provide efficient, friendly and professional service to all guests

• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. Keep all working areas clean and tidy.

• Ensure all equipment is maintained, serviced and cleaned- Other daily tasks will be share in the interview...

HUMAN RELATIONS

• To customers: up-to-date restaurant products also well understand about local attractions/information to satisfy customers inquiries

• Be always in effective manner when dealing with complain from customers.

• Always provide the service that is responsive,courteous and respectful

• Be always in helpful manner(or) seek for assistance while never say “NO” to customers

• To colleagues: foster and maintain effective working relationships

• Assign proper job assignment for each shift and oversee the attendance of associates for prompt report(if any)

• Be a role model on human interaction and take initiative on training for associates,either on theory or on-job training also do feedback about associates performance with corrective actions in timing

• Empower for superior to complete goal set and positively take advantage on instructions/assignment on operational tasks

• Propose discipline actions in case of violations of Rules/Regulations of the company from associates based on evidence track to superior

• Propose adjustments on operation if necessary

• Others tasks assigned by superior related to work

FOOD SAFETY/WORKING SAFETY/SECURITY COMPLIANCE

• Adhere mandatory safety training in case of requested,in regard to Food Safety,Working Safety,Fire Fighting or internal security guidance.

• Comply technique of Fire Prevention/Fire Fighting/First Aid and Exit route in the restaurant

• Working time 8 hours/day, 1 day off/week

• Uniform and Duty meals provided by the Company

• Insurance followed based on Labor Law

• Associated discount for F&B consumption

• Working in dynamic environment with a fusion of Restaurant, Bar, Café in an international standards

• High School/ College/ University degree of equivalent

• Adequate English communication

• Previous training and experiences in hospitality in related section

• Able to work under pressure

• “ Can Do” spirit is required