Assistant Restaurant Manager / Trợ Lý Quản Lý Nhà Hàng

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

• Handle guests’ complaints and comments tactfully and efficiently

• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

• Maintain department communication logbook and updated notice board

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

• Ensure that LQA Standards, health, safety and security procedures are in place in the outlet

• Attend all briefings, meetings and trainings as assigned by management

• Perform proper handover and communication to the next shift

• Assist other food & beverage outlets with their operations during peak times or when required

• Interview, select and recruit outlet employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• 2-month probation period with 100% salary and full service charge.
• 5 working days per week as regulated | 2 days off per week
• Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
• Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
• Employee preferential rates when using hotel services.
• Creative and friendly work environment.
• Domestic and international training courses.
• Annual leave/Paid time off | Periodic health checks.

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

HR Department Contact:

0839 961 434 (Ms. Nguyệt)

0962 528 736 (Ms. Helen)