Meeting & Event Manager

- Ensures room is set up in accordance with guest specifications by supervising set-up staff and inspecting room comfort, lighting and temperature prior to event 

- Conducts function review with guests; adjusts specifications as necessary and follows up to insure all details are correct. 

- Coordinates the set up of each function by verifying desired services and menu in advance with other departments as needed 

- Synchronizes timing of banquet activities by verifying details with Executive Chef 

- Inspects banquet rooms on an on-going basis and takes appropriate steps to ensure facilities are in excellent conditions at all times 

- Greets guests and follows-up to see that guests needs are met, makes last-minute changes and additions to meet changing guests needs 

- Conducts post-function reviews with guests 

 2. Manages, oversees and monitors banquet operations 

 - Schedules employees in accordance with staffing requirements of each function; communicates details of function to employees 

- Manages food and beverage service provided during banquets and meetings; ensures the quality of food and beverage products served 

- Initiates purchase orders for specific banquet items and maintains inventory of banquet equipment and supplies 

- Coordinates outside vendor activity as necessary - Prepares budget; monitors actual expenses and compares to budget, taking corrective action as appropriate

- Leads quarterly inventories 

 3. Maintains proper documentation of events, including complete programming of all sales and catering bookings 

 - Programs all sales and catering space requests within 48 hours 

- Compiles and reviews daily and weekly event sheets - Conducts quarterly function book audits against room control book 

 4. Develops and implements strategies and practices which support employee engagement 

- Recruits and selects qualified candidates - Provides employees with the orientation and training needed to understand expectations and perform job responsibilities 

- Communicates performance expectations and provides employees with on-going feedback 

- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential 

- Leads staff meetings 

 5. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations 

 - Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 

- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 

- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis 

- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 

- Performs other duties required to provide the service brand behavior and genuine hospitality 6. Adheres to hotel policies and procedures 

 - Attends work on time and as scheduled - Follows hotel grooming and hygiene standards 

- Minimise safety hazards by following all safety rules and procedures - Keeps Manager promptly and fully informed of all problems or unusual matters of significance 

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position 

- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment 

- At all times projects a favourable image of the Hotel to the public