Front Office Manager (ĐI LÀM SAU TẾT ÂM LỊCH)

1. Ensure accountabilities are in proper place for the operations of the whole Front Office Department.

2. Recommends are implements systems, policies and procedures for each Section in Front Office Department.

3. Organizes and schedules the staffing of the Front Office functions to determine room status regularly.

4. Receives and assists VIP guests and attends to feedbacks with utmost importance. Resolves guest concern promptly.

5. Cooperates and coordinates with other Departments Head in activities of mutual concern.

6. Coordinates with Sale Department in maintaining optimum occupancy through strategic planning and allocation of rooms and close coordination with other Department Head concern.

7. Submits daily, weekly, monthly and yearly figure on occupancy forecasts for management and financial budgeting purposes.

8. Ascertains that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and written confirmation, purchase orders, and order numbers are on file.

9. Reviews all reports generated by FIESTA system as to accuracy and timely delivery. Check daily arrival list, room availability, forecast and night reports.

10. Keep Front Office personnel well informed on important Hotel developments, changes in policies and procedures, complaints were handled.

11. Make sure that the Hotel’s Emergency Procedures are well understood and properly implemented in the department.

12. Emphasizes to Front Office personnel the importance of cost control, occupancy rate, customer satisfaction and guest relation.

13. Coaches and trains Front Office staff. Enforces the Hotel’s rules on employee work ethics, behavior and disciplines.

14. Hold regular performance appraisal with all senior staff, identifying areas for improvement and training needs. Carries out training programs for subordinates.

15. Performs such other related as may be assigned by the Director of Room Division from time to time.

Education

Graduate of Bachelor of Science In Hotel and Restaurant Management or any business course of equivalent experience and training.

Experience

At least ten (10) years in front office and guest relations.