Front Office Manager
Hạn nộp: 20/08/2022
Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Bắc Từ Liêm - Hà Nội
Làm theo ca
Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
21/07/2022 10:13
Mô tả công việc
• To maintain close contact with guests to build up good relationships especially with return guests.
• To fine tune services of the Front Office operations, and have a good eye for details.
• To liaise closely on a daily basis with all other departments in Rooms Division in order to ensure effective communication and
collaboration with all parties concerned.
• To ensure guest comments are followed up and acted upon without delay.
• To assist in the preparation of budgets.
• To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control
and management of room inventory.
• To update all manuals, policies and procedures, when required.
• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.
• To work closely with Duty Manager & Security Department in handling and resolving incidents affecting in–house guests.
• To have good knowledge and understanding of all emergency procedures and hotel policies.
• To ensure the main entrance and driveway is free of obstruction and traffic congestion at all times, especially so during VIP’s visit or
function.
• Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections
• Maintain good interpersonal relationship between hotel management and guests.
• Assist the Learning & Development Manager in planning, organizing and conduct training for all the Front Office staff.
• To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for
staff on medical leave or any other leave.
• To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.
• To relief the Assistant Manager when they are off or take annual leave. To work shift whenever necessary.
• Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and
necessary.
• Conduct all the morning/afternoon briefing with the FO team, linked with night shift
• Preparation of Front Office monthly reports, commenting on key performance indicators.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set
procedures and are customer focused.
Quyền lợi được hưởng
Yêu cầu công việc
Minimum 3 years of relevant experience in a similar capacity
Strong leadership, interpersonal and training skills
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô:
C5, Do Nhuan Street, Xuan Dinh Ward, Bac Tu Liem District, Hanoi, Vietnam
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Thông tin liên hệ
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Recruiter
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