Front Office Manager

• To maintain close contact with guests to build up good relationships especially with return guests.

• To fine tune services of the Front Office operations, and have a good eye for details.

• To liaise closely on a daily basis with all other departments in Rooms Division in order to ensure effective communication and

collaboration with all parties concerned.

• To ensure guest comments are followed up and acted upon without delay.

• To assist in the preparation of budgets.

• To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control

and management of room inventory.

• To update all manuals, policies and procedures, when required.

• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.

• To work closely with Duty Manager & Security Department in handling and resolving incidents affecting in–house guests.

• To have good knowledge and understanding of all emergency procedures and hotel policies.

• To ensure the main entrance and driveway is free of obstruction and traffic congestion at all times, especially so during VIP’s visit or

function.

• Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections

• Maintain good interpersonal relationship between hotel management and guests.

• Assist the Learning & Development Manager in planning, organizing and conduct training for all the Front Office staff.

• To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for

staff on medical leave or any other leave.

• To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.

• To relief the Assistant Manager when they are off or take annual leave. To work shift whenever necessary.

• Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and

necessary.

• Conduct all the morning/afternoon briefing with the FO team, linked with night shift

• Preparation of Front Office monthly reports, commenting on key performance indicators.

• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority

• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set

procedures and are customer focused.

Minimum 3 years of relevant experience in a similar capacity

Strong leadership, interpersonal and training skills

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times