Assistant Call Center Manager

- Develops and implement procedures for proper handling in and out going telephone calls,

facsimile transmission, rental equipment, lease telephone lines and other

telecommunication services

- Investigates complaints and takes appropriate actions.

- Develops working plans to carry out goals, compares actual achievements against goal

periodically, take necessary corrective actions

- Organizes and conducts regular meeting for all Call Center staff to facilitate

communication and a smooth operation

- Manages and monitors the operation of all equipment's, software, hardware and ensure

all units are working and installed properly

- Ensures all telecommunication equipment's are covered by the correct maintenance

contract and the preventive maintenance is performed.

- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain

logbook of equipment performance report

- Maintains suitable record to process telephone calls in the billing system, and to maintain

record of the room status up to the Brand minimum standards.

- Maintains user documentation, PABX system reports, telephone list, and numbering plan

leases agreement on rental lines, maintenance contract and local licenses

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High salary offered, insurance covered based contract salary

- Tuyển dụng nhân viên có hộ khẩu toàn quốc, hỗ trợ chỗ ở (Staff House) và 3 bữa ăn cho nhân viên (Staff Canteen)

Offer for all candidates from all province, accommodation provided with 3 meals a day

- Hưởng 100% Service charge trong thời gian thử việc

100% SVC during probation

- Ability to speak other languages and basic understanding of local languages will be

an advantage

2. ID card x3 (with local stamp)

3. Resident Book (with local stamp)

4. PIT CODE

5. Social Insurance Book Number

6. 10 photos (4 photo -3x4; 4 photos - 4x6)

7. Professional Certificates

8. Health Certification