Event Captain

• Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department.

RESPONSIBILITIES & MEANS

• Maintain and develop the highest level of guest relations

• Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, Kitchen, F&B manager (HOD) etc.).

TECHNICAL RESPONSIBILITIES

• Meet and greet guests in a friendly and warm manner.

• Coordinates with the event host on all aspects of the banquet function.

• Supervises and works with casuals when given assignment in set up or breakdown of functions.

• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation according to Event Order.

• Obtains all general and food requisition from storeroom.

• Follow correct sequence of service outlined in the Standard Operating Manual for each type of function.

• Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.

• Sets up tables and all arrangements in accordance with details in the Event Orders

• Communicates frequently with fellow supervisors and banquet managers as to the progress of the day work.

• Communicates frequently with function hosts in order to ensure that their needs are being met.

• Ensures all guest checks are billed and signed by the host according to planned arrangements.

• Display awareness and compliance with hotels security, safety, emergency and energy procedures.

• Ensure high grooming and hygiene standards are met by all banquet staff.

• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.

• Attends all briefings and training sessions as scheduled.

• Performs any other duties as assigned by your superior in a timely and efficient manner

- Competitive package of salary and benefit.

- 12 days full paid leave a year, insurances paid in accordance with the Law.

- Professional working environment. Care about your career advancement.

- Basic communication English.

Due to number of applications we receive, only short listed potential candidates will be contacted for interview