Guest Service Agent (ibis Saigon South)

• Assist customer and ensure that their stays at ibis Saigon South are comfortable and satisfactory.

• Assist the management in increasing the hotel profitability.

MAIN RESPONSIBILITIES

• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.

• Achieve an accurate and logical work sequence.

• Follow procedures for cash and security at Front Desk.

• Ensure reservations have correct tariffs and up-selling techniques.

• Ensure messages are accurate and passed on promptly.

• Provide business corner services as required, with correct charges posted to guests.

• Positively respond to all queries (both internal and external), redirect to departments as required.

• Maintain a positive selling approach to optimize yield in both occupancy and rates.

• Providing wake up call to guest and ensure these received. Order newspapers as necessary.

TECHNICAL RESPONSIBILITIES

• Log and inform your Supervisor of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

• Complete all duties, and ensure a concise hand-over.

• Follow guidelines outlined in the Accor Brand Standards Manual, Departmental Service Standards & Procedures Manual, and Accor Policy Manuals.

CUSTOMER SERVICE

• Provide efficient, friendly and professional service to all guests.

• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. Call the Manager on Duty if difficulties arise.

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel/company.

HUMAN RESOURCE RESPONSIBILITIES

• Having good working relationship with colleagues.

• Understanding, supportive, encouraging and helpful to your subordinates.

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Ensure hotel, customer, and staff information or transactions are kept confidential during or after employment with the company.

• Any other reasonable request as required by your Supervisor or Hotel Management

RELATIONS

• Maintain good working relationships with all colleagues

• Report directly to the Rooms Divisions Manager

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world!

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Competitive salary, service charge, social insurance,...

• 2 day off per week

• Minimum 1 year of relevant experience.

• Excellent reading, writing and oral proficiency in English language.

• Ability to speak other languages and basic understanding of local languages will be an advantage.