Villa Host/ Nhân viên chăm sóc khách hàng Villa

Job Responsibilities

• Guest information distributor in Legacy Mekong Can Tho, Autograph Collection.

• Handling C/I and C/O, escort the guest to the room and accommodate special requests.

• Understand room status; know villa location, types, Villa availability and villa rate.

• Use suggestive selling technique to sell room and activities in or out of the resort.

• Handling billing of the guest upon departure time.

• Understand all guest activities details to inform to the guest.

• Aware and take care flight tickets of the guest.

• Charging of guest activities.

General Operational Duties

• Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping

• To always keep office area clean & tidy.

• To be aware of emergency procedures and always able to take proper action.

• Understand telephone courtesy.

• To always be punctual and arrive at work as scheduled.

• To maintain high standard of personal grooming and hygiene.

• To always work closely with other Front Office Associate and Front Office Manager relating to guest services.

• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.

• To ensure good teamwork amongst staff in the department.

• To maintain high degree of morale within department.

• To attend meeting, briefing and training as assigned by department head.

• Ensure all equipment at the front desk is in order for operation.

• To ensure all policies and procedures are adhered to.

• To assume other duties as assigned by Room Division Manager.

• Coordinate guest special request with the appropriate department.

• Develop a strong knowledge of resort facilities in or outside of the surrounding town.

• Handling guest complaint and follow up or refer to the appropriate person.

Mandatory insurances in accordance with Vietnamese Law/ Đóng và hưởng chế độ đầy đủ các khoản bảo hiểm theo Luật lao động.

Accidental insurance 24/24/ Bảo hiểm tai nạn lao động 24/24.

Provided uniform, duty meal/ Đồng phục, bữa ăn giữa ca.

Have 12 annual leave days for a working year.

Work 5 days per week - 2 days off per week.

Brand standard training/ Đào tạo theo tiêu chuẩn của thương hiệu.

Service charge/ Phí dịch vụ.

Other benefits as per the company policies/ Các chế độ khác theo quy định của công ty.

• Trao đổi trực tiếp khi phỏng vấn

Apply via email Human Resources: Legacy Mekong Can Tho - Autograph Collection

Hotline: 02923 827 888