Front Office Supervisor

GENERAL MISSION:

TECHNICAL RESPONSIBILITIES:

- The Front Desk Supervisor will maintain at all times a professional & friendly manner to communicate with the guests. He/she will be a f\reference for the guest who will find that he/she is the right person to contact because he/she inspires a friendly, safe & professional feeling.

- The Front Desk Supervisor is working in a central area for the guest, he/she then have to be fully informed of the hotel information and internal procedures. This involves that he/she will be active in the following tasks.

+ The Front Desk Supervisor afternoon shift will attend the FO Briefing, will take note of all the information and be active to ask questions an will bring out the different problems and situations that he/she or his/her tam have faced. He/she will write a detailed and clear report in the Front Desk Logbook.

+ He/she will pick up at the beginning of his/her shift all the documents from the Front Desk pigeon hole and will do an accurate follow up. He/she will empty this pigeon hole as often as required during his/her shift.

+He/she will print the Reception Trace Report, Arrival report & Departure report. He/she will then ensure the proper room block upon arrival time and special requests, and do the accurate follow up. All these documents will be kept by the Front Desk Supervisor & will be updated throughout the day.

+The Front Desk Logbook will be updated as often as required during the shift, and he/she will ensure that all Receptionists are fully aware of its content.

+At the end of the shift, a clear and detailed handover will be done to the Front Desk Supervisor (or Assistant Front Office Manager instead) of the next shift.

+ The Front Desk Supervisor will be called right away if a Receptionist is facing a difficulty, and will contact the Assistant Front Office Manager if he/she cannot fix it by his/her own.

- Being fully in charge of one of the central section of the hotel, the Front Desk Supervisor has an important supervision role to play.

- Competitive package of salary and benefit.

- 12 days full paid leave a year, insurances paid in accordance with the Law.

- Professional working environment. Care about your career advancement.

Knowledge and Experience

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading and oral proficiency in English language

Competencies

• Strong leadership, interpersonal and training skills

• Good communication skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times.

Male priority

Due to number of applications we receive, only short listed potential candidates will be contacted for interview