GUEST SERVICE MANAGER ( OPENING FOR KOREAN ONLY)

1. Lead and manage Club Royale Guest service team.

2. Monitor and ensure all daily/weekly/monthly report update constantly (customer database, ranking, all benefit reward distribution record.

3. Identify potential high turnover guest and recommend reward to retain them.

4. Monitoring and identifies the needs of VIP and its guests and offer assistance and guidelines for the team member accordingly, ensuring that customer service meets or exceed guest expectations.

5. Proactive and ongoing communication with targeted gaming customers.

6. Maintain a strong on-floor presence in the gaming club and familiar with all Regular and VIP guest names and able to recognize them.

7. Presentation: Good grooming and personal cleanliness are expected at all times, should be neat and appreciate and voice presentation should portray relaxed professionalism and confidence.

8. Handle guest complaints, disputes and apply discretion within his/her capacity using appropriate guidelines provided within the management policies.

9. Supports section staff training programs and ensure adequate training and development is provided.

10. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to general work rules and department procedures. Attends all required department meetings.

- All benefits under the Labor code are fully ensured.

-Professional working environment

- Other benefits of company:

+ Public Holiday Bonus

+ 13th salary

+ Meals, uniform, laundry support

+ Accident insurance package

REQUIREMENTS:

1. At least 03-year experience in Manager position or similar level

2. Graduating from University with Bachelor’s degree or above.

3. Strongly management and planning skill.

4. Well problem solving skills with a high attention to detail

5. Must be organized and able to manage time.

6. Must be excellent communication by Cantonese, Mandarin or Korean.