Duty Manager

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Must be able to perform the full night audit if needed.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• International 5* working environment
  
• Competitive salary and benefit package
• Daily shuttle bus to and from Hanoi city center
• Free shared staff room at the dormitory
• Free canteen meal (all days for those staying at dorm)
• Clear development plan and Growing with Melia Hotels International
• Fresh working environment with an unique hotel located on the mountain
• Monthly service charge
• Night shift allowance 

• Previous Front Office/ night duty experience in supervisory / management capacity required
• College degree or international equivalent required
• Proficient in English
• Computer Knowledge and experience in MS office programs, PMS.

Hoặc liên hệ SĐT: 0349624033