Reservation Agent
- Hạn nộp: 31/10/2023
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Quận Hoàn Kiếm - Hà Nội
Giờ hành chính
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
20/10/2023 16:11
Mô tả công việc
• Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.
• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
• To control room availability / room types and to keep relevant departments informed of close-out dates.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences daily.
• To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
• To exercise flexibility in offering room rates during low period.
• Must be conversant with the Front Office computer system (FIDELIO/OPERA).
Quyền lợi được hưởng
- 05 working days | 02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties
Yêu cầu công việc
- Knowledge of Opera V5
- Good-to-excellent English communication skill
- 1 year of experience in the same position or freshly graduated with intern experience in Front Office/ Reservation / Sales
- Team-oriented, Hard-working, Well-organized
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 29 Tràng Tiền, Trang Tien, Hoàn Kiếm, Hanoi, Vietnam
Hotel de l’Opera rests just a step away from Hanoi’s beautiful Opera House. The hotel distils the best of Hanoi – colonial accents in the architecture and theatrical interior design contrast with contemporary spaces for entertaining. The hotel is the first boutique hotel in the heart of Hanoi, featuring 107 rooms and suites; each is a carefully considered sanctuary of sumptuous comfort, with every lavish amenity and 21st Century connected convenience hand picked for its quality. Restaurants, bar, complimentary WiFi all come together to deliver an operatic highlight.
Thông tin liên hệ
- Ms. Vy