Front Desk Agent/ Nhân Viên Lễ Tân

 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

 Registers and rooms all arrivals according to established procedures

 Maintains intimate knowledge of departmental standards and procedures

 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

 Maintains cashier float and ensures accurate daily report of all money received

 Cashes hotel guest’s personal and travelers checks and assists with currency exchange

 Keeps abreast of all modifications to accounting policies and procedures

 Responsible and attends to guest’s request of using the service of safety box at all times

 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.

 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

 Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels

 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

 Performs the audit balances and prepares all works for audit in an orderly fashion

 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand

 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

 Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard

 To handle the rebate, paid out /the account transferring .

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

• At least 1 year in international hotels in the same position.
• Able to communicate in English
• Customer service-oriented

For further inquiries, feel free to contact us:

• Phone: 0254 378 9000 (Ext: 5203)
• HR Hotline/ Zalo: 0911 721 747