Lễ Tân - Receptionist

JOB DESCRIPTION

JOB TITLE : RECEPTIONIST

DEPARTMENT : Front Office

REPORTS TO : Reception Supervisor – DM - FOM

DUTIES AND RESPONSIBILITIES:

1. To ensure all guests to PARK ROYAL Saigon Hotel are attended to promptly and efficiently in the most professional way and without delay.

2. To be aware of all “happenings” at the hotel.

3. To be fully conversant with all F&B outlets opening/ closing times and to provide all guests and visitors to the hotel with relevant details.

4. To ensure stationery is of the required levels daily.

5. To check and pass on all guests mail, messages and parcels promptly.

6. To liaise closely with Concierge and follow up with delivery of messages, parcels to guest.

7. To liaise closely with DM / FOM on allocations of all VIP rooms, group arrivals and action all special requests.

8. To liaise closely with Housekeeping and advice on group room allocations, VIP rooms and room moves….

9. To liaise closely with minibar staff to get data on due time for preparation the bill.

10. To ensure collection of money when guest checking out and good operation with money exchange for in-house guests.

11. To do cashiering and report all money matters to Reception Supervisor/ Duty Manger at the end of the shift, who will put into drop safe.

12. To count float at beginning of shift and transfer to next shift.

13. To be at all times fully aware of daily work sheet and ensure this provided form is used as a form of communication.

14. To action all room moves and notifies all relevant departments.

15. To receive all guests arrival folios and modify according to guest registration.

16. To ensure all guest registration forms are completed correctly and method of payment is noted.

17. To ensure work areas are at all times kept tidy and free of all unnecessary objects / paper.

18. To ensure all check in / checkout are carried out in the most efficient and prompt manner , always with greeting and smile.

19. At all time, pride in the duties and offer the standard of service expected from a four star hotel.

20. To be fully “security aware” and be constantly updated with fire and safety procedure.

21. In case of fire, to secure the float and all money, guest folio. Then participate in monitoring guest’s evacuation.

22. To participate in inter- department cross-training program.

Many interesting benefits are waiting for you.

Language skills according to the hotel needs