Operator (Tổng Đài)

Develops and implements procedures for proper handling in and outgoing telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

Investigates complaints regarding the GSC staff and technicians & service, and takes appropriate actions.

Develops work plans to carry out goals, compares actual achievements against goal periodically, and take necessary corrective actions

Establishes and maintains effective employee relations

Organizes and conducts regular meetings for all GSC staff to facilitate communication and a smooth operation

Manages and monitors the operation of all equipment, software, and hardware and endure all units are working and installed properly

Maintains up-to-date list of all telecommunication equipment

Monitors the performance of PABX/Voice Mail/Call Accounting software and maintains a logbook of equipment performance report

Maintains suitable records to process telephone calls in the billing system, and to maintain records of the room status up to the Brand minimum standards

Maintains user documentation, PABX system reports, telephone list, and numbering plan Performs related duties and special projects as assigned

Conducts shift briefings to ensure hotel activities and operational requirements are known

Prepares efficient work schedule for GSC staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration in conjunction with department Manager...

- Professional working environment / Môi trường làm việc chuyên nghiệp

- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành

- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng

Allowance

Off 1.5 days/ week

Insurance Suncare

- 6 months of experience

Should you feel interested in the opportunity, please send your resume to zalo: 0869 963 418