Assistant Director of Revenue

Job Summary –

Responsible for maximizing room revenue and other related revenues and operating all properties in responsible areas on a sustainable platform through all segments and sources of room revenue. Supervise, suggest, implement and ensure the effectiveness of operation and management in all areas of revenue management including but not limited to the following:

• To continually develop and have involvement over Revenue Management Processes and distribute updates to the revenue management manuals and SOP’s.

• Review and recommend relevant pricing structures and inventory allocations in cooperation with sales & marketing leaders.

• Involvement in the pre-opening process in terms of initial Business plan preparation, property IT/distribution build and recruitment.

• To achieve monthly/yearly room revenue target through effective revenue management strategies.

• To maximize profitability by achieving a balance of average room rate, occupancy resulting in an optimum REVPAR.

• To improve and maintain room revenue by monitoring and improving distribution and reach together with sales & marketing leaders.

• To provide effective room revenue strategy when needed.

• Achieve market segmentation strategies.

• To build, support and develop the property revenue management/reservation teams.

• Work with marketing to evolve our distribution and technology platforms.

Essential Duties and Responsibilities – (Key Activities)

• Provide and monitor effective revenue management process as follows and ensure the property teams follow and are aware of standards and processes relating to the following based on the revenue management manual:

• Marketing segmentation

• Competitive set, tracking and market share.

• Core product and pricing structure

• Package revenue distribution

• Distribution

• Revenue Management Strategy Meeting process

• Inventory control

• Geographic

• Treatment of complimentary and house rooms

• To monitor day to day “daily pick up reports” and be able to suggest, advise and implement to ensure highest possible room nights, rate and occupancy in all segments in current month and the forthcoming 3 months as well as to monitoring cancellation and no show to ensure the lowest figure in these areas and to ensure that the property processed the penalty as per its policy.

• Oversight with sales/marketing and the property teams to conduct/review/critique the “weekly revenue management strategy meeting” in all areas covered based on the revenue management manual and be able to suggest restriction/ yield where necessary in order to ensure revenue for the property is being maximized and ensure that decisions are implemented.

• Ensure the proper, efficient and profitable functioning of room revenue.

• Review and critique property “month end report” and be able to advise and suggest effective activity and adjustments going forward.

• Plans, actions and inputs in the annual sales and marketing plan in conjunction with the property’s annual budget.

• Support and advise property with annual room revenue budget.

• Support property in effective room revenue forecast to ensure realistic, and reachable forecasts.

• To monitor the competitor’s availability & pricing on daily basis using our rate shopping tool

• Oversee property website/3rd party site to ensure rate and availability as well as hotel information is updated.

• Support property in effective group sales control chart in relation to the rate offer, number of rooms available and validity of the holding of a tentative group block by using an option date.

• Oversee the property reservation process including reservation release and allotments.

• Support/advise property team as well as sales and marketing with decision made on what selling/revenue strategy should be changed or adjusted.

• Develop and maintains standards and procedural manuals both SOP and best current practice related to revenue management which will be approved by the general manager.

• Control/analyze/support property in the room inventory process by using necessary tools in controlling inventory as per revenue management manual.

• Ensure that property is up to date with current information and data of the hotel product including room type, room rate, package and restrictions.

• Maintain effective communication amongst the properties.

• To ensure that training is carried out and results monitored.

• Provide coaching and counseling, support and guidance to employees and management as required.

• Guide and direct Online Sales team in ensuring each product gets maximum possible visibility on all Online Channels.

• Ensure Channel management software is used on a regular basis by all property teams.

• Ensure Best Rate Guarantee Scheme is understood and followed, assist reservations where needed.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

• Career Opportunities
• Training & Development
• Insurance
• Accommodation - Hoiana Staff Village
• Uniform

At least Bachelor degree in any field.

At least 3 years experience in revenue management leadership.

Results oriented, strong people management and leadership skills.

Understand all kinds of hotel distribution process.

Strong in analytical, problem solving skills and execution of work.

Strong in inter-personality skill and friendly.

Strong English communication skills and computer literate