Sales and Marketing Coordinator

• Customer Care:

o Manage & response guests’ inbox, reviews, feedback, complains on multi-platform (Social media, OTAs, review platforms…); liaise with other department (Sales, Reservations, Operation team) for direct enquiries and guests’ supports.

o Report guest inbox data & highlights on a monthly basis for Marketing Manager to understand guest demand & advertising effectivity.

• Social Listening & Community Management:

o Actively observe social buzz about resort & comp set (both manually & through social listening tool) on all digital channels and acknowledge Marketing team for further actions if any.

o Deliver thoughtful responses of guest feedbacks on post-stay reviews & general reviews on OTAs and owned channels (social media, Google My Business…), within 1 hour (during work-time) or 1 day (during weekend) and maintain >90% review response rate on all owned channels.

• Owned channel content:

o Actively conduct content audit on stale content & information on all owned channels & collaterals, especially digital channels.

o Support on update content on all channels.

• Administration & Report:

o Well organize and manage paperwork process for Sales & Marketing: contracts & payments, gift certificates, travel requests and photo shooting model consent forms, etc.

o Arrange flight tickets & accommodation for Marketing team.

o Support to deliver weekly, monthly, quarterly & yearly report to achieve agreed goals & KPIs.

• Competitive salary

• Social Insurance as law

• Bao Viet Health insurance for personal and family

• 24/7 Accident Insurance

• Rest & Relaxation Allowance

• Repatriation allowance

• Home Leave allowance

• Housing, uniform, meal, and transportation are provided by the resort

• Gym room

• Education: Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.

• Service years in the field:

o 1-year+ related experience or an equivalent combination of education and experience in Marketing, Hospitality, Customer Service field.

• Knowledge and skills:

o Understand & have experience in Social Media channels management, Social Media content (organic & paid content) is a plus.

o Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

o To be thoughtful & organized.

o Problem solving and organizational abilities.

o Proficient in the use of Microsoft Office.

• Language: IELTS (or equivalent certificate): 6.5 or above is preferred.

Certificate related applied position

Phone: 02973 97 8888/0919 290 709 (Human Resources)

Email: Tin đã hết hạn