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Night Duty Manager

  • Hạn nộp: 30/09/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thị Xã Sông Cầu - Phú Yên
Giờ làm việc
Ca đêm
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Cập nhật
01/03/2023 11:57

Mô tả công việc

- Represents property management in resolving any guest or property related situation.

- Review arrival and departure information daily; VIPs, Groups, special requests/ events, etc.

- Assist and provide sought information to guests upon their arrival and departure at the lobby and during guest interaction.

- Coordinate Front Office operations during shift briefing including Front Office Supervisor, Guest Assistant, Bellman cum Buggy Driver, Driver ensuring guest service excellence.

- Deal with problems and complaints and act immediately to restore guest satisfaction.

- Ensure all guest complaints are properly logged.

- Inspect the villas allocated for VIPs and coordinate with Engineering, Housekeeping and F&B for any defect sand amenities setup.

- Assist Front Office Supervisor, Guest Assistant when required, help check-in and check-out, etc.

- Be knowledgeable of the resort’s emergency procedures regarding fire, evacuation, bomb threat, etc. as part of the Emergency Response Team.

- Maintain a high level of product and service knowledge.

- Manage the villa inventory availability and allocate villas perfectly ensuring guests are accommodated to their preferences and requirements.

- Check and review correspondence ensuring all the information is correctly input.

- Ensure all checked out bookings are zero balance and follow up where required.

- Complete Night Audit duties

- Ensure the accurate completion of the daily Night Audit in a timely fashion.

- Produce nightly reports.

- Monitor villa type booking levels and ensure the appropriate allocation of villas for arrivals.

- Ensure all Front Desk tasks are complete in a timely manner and all procedures are followed.

- Coordinate luggage storage and delivery and collection.

- Act as lead for arranging guest activities and itineraries, personalizing each guest stay.

- Focus on establishing relationships with Return and VIP guests, as well as focusing on their pre-arrival needs and preferences.

- Coordinate among all departments for seamless execution of service.

- Coach and inspire Front Office associates to achieve culture standards and core standards of Guest Assistant team.

- As a departmental trainer who measures and training needs and conducts training for department.

- Ensure all guest comments, preferences, and complaints are recorded and filed systematically on HMS.

- Actively monitor guest feedback and review through Make It Right report or Revinate and act and respond in a timely manner following the guideline.

- Schedule and roster to provide adequate coverage of shifts.

- Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service, assist with the maintenance of standards and procedures, training, and performance appraisals.

- Maintain daily Front Office logbook and conduct informative briefing and handover to next shift.

- Ensure FO associates comply with all standards and operating procedures.

- Ensure lobby area clean, cozy, warm and smooth.

- Ensure the FO’s office and luggage room clean, neat, and bright.

- Ensure that all charges and payments are posted and conducted correctly, all guest account settled before departure and follow up and coordinate with Reservations and Finance on any outstanding balance/credit.

- Manage and liaise with HR for Cadena at on a regular basis.

- Inform FOM immediately of any serious emergency, security or health and safety matter.

- Make appropriate suggestions and recommendations to FOM for general improvement of the resort services.

- Monitor and maintain Guest Profile and Guest Profile Notes ensuring the top quality is maintained consistently.

- Ensure all brand standards are being followed by the Front Office team.

- Act in the capacity of Night Manager.

-Act as FOM in his/her absence and attend meetings

Quyền lợi được hưởng

- 2 days off per week

- Salary & benefits competitive

- PA Ins 24/7

- High service charge amount

Yêu cầu công việc

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

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Sắp xếp đánh giá:

  • Quy mô:
  • Phú Yên, Việt Nam
  • http://www.zannierhotels.com/en/
  • Zannier Hotels Bãi San Hô is a luxury resort located in Phu Yen province of Vietnam, in the heart of a preserved 98-hectare natural site facing an impressive one kilometer long white sand beach. Its name in Vietnamese translates into “bay of corals”, in reference to its untouched coastline and beautiful coral reefs. Surrounded by spectacular hills, lush vegetation and authentic paddy fields, the resort lies far away from the mainstream tourist paths and yet just a 40 minute drive away from Quy Nhon. It features 73 spacious villas (46 with private pools), 3 restaurants and 3 bars, a beautiful spa and wellbeing area, a business center and an activity center offering a wide variety of beach and water activities as well as other outings. Zannier Hotels - Sublimate the moment, glorify the place Zannier Hotels aims to be a contemporary demonstration of excellence, innovation, integrity & simplicity. A burgeoning hospitality company recognized among its peers, that shares the dream and desire for capturing unique and authentic memories. An international group with hotels in France, Belgium, Namibia, Cambodia and soon Vietnam. Email: recruitment@baisanho.com Hotline: 0258 383 0000 (ext. HR)

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