Restaurant Supervisor (Ocean Club) / Giám Sát Nhà Hàng (Ocean Club)

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Ẩm thực

Vị trí
Trưởng ca/ Giám sát

Cập nhật
20/11/2023 12:41

Mô tả công việc

You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.
You coach the team in tailoring service processes, aiming to make each visit to the Ocean Club as memorable and unique as possible.
Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
Lead by example in making personalized menu recommendations to guests for both food and beverage items.
You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience.
You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
You always try to make the service flow as seamless as possible, by using the available resources and systems.
You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
Ensure that training sessions are planned, carried out and recorded accordingly to the Regent standards.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.
You take charge of inventory control, breakage, spoilage, temperature logs and cleaning tasks. You make sure that all recordings are documented, stored properly and irregularities are reported to the management.
Maintain all equipment and furniture are in pristine condition and do the defect list accordingly
Be responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are being met.
Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Other benefits

Yêu cầu công việc

Some college and/or advanced training in food and beverage management
1 year of related experience, including supervisory experience, or an equivalent combination of education and experience
Bachelor’s degree / higher education qualification in Hotel Management, Hospitality Management, or related field preferred
Must speak the English language, other languages will be a plus
Background in fine dining restaurants is preferred

Yêu cầu hồ sơ

Kindly send your CV to our email: Tin đã hết hạn
Hotline: 0919 290 709 (People & Culture Department)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Regent Phú Quốc

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://Ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.