Guest Relation Officer

1. Greet and welcome the guests upon their arrival and departure and ensure that proper services are given for any inquiries, check in and check out

2. Always provide a high level of service in a friendly and efficient ways to the guests

3. Give out the accurate and update information to the guests both internally and externally and also update into the PMS system such as airline information, transportation, sports, current events, excursions and restaurant recommendation

4. Assist the guest with relevant to airline business i.e. lost luggage, ticketing and reconfirmation etc.

5. Update guest history profile

6. Coordinate with the bellmen for the group arrival and departure as well as delivering messages up to the guest rooms every 10 minutes happening in the hotel

7. Be knowledgeable about our loyalty program (SPG)

8. Providing transportation services through the hotel limousine service

9. Provide a packaging service and ensure the parcel record book updated

10. Read logbook to follow up and report to FO shift leader

11. Be aware of all emergency procedures such as fire alarms, emergency situation and bomb threats 

12. Shift work will be required.

• Healthcare plan and 24 hours insurance
  
• A lot of opportunities for training, development and internal promotion
• Great discount on room rate and F&B for associates, family and friends
  

• Excellent communication skills - Fluent in oral/written English and Vietnamese
  
• Must have a friendly and outgoing personality and be genuinely interested in meeting and serving new guests from all over the world. Culturally sensitive
• Must be resilient, even-tempered and calm under challenges
• Be able to give the prompt service to all guest but should not exceed the authorization of the front office attendants and give good cooperation with all levels of personnel within the hotel and the guests.
• Minimum of one-year experience in similar position will be advantage
• Friendly and Outgoing Personality
• Happy to talk to guests when questioned about any information in the city and country in order to provide the update and correct information for the guests.

Education: Vocational or diploma certificate requirement or bachelor degree.

Experience: Minimum 1 year experience in 3,4 or 5-star international chain hotels (1 years in same position is preferred).

• Resume and an application letter in English
• A Resume in English certified by local authority within the last 6 months
• Health certificate within the last 6 months
• A photocopy of ID card
• Health insurance card
• Letter of Recommendation