ASSISTANT REVENUE MANAGER

POSITION SUMMARY/ SƠ LƯỢC CÔNG VIỆC:

- Is responsible for the implementation of A/RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs.

- Is responsible for having all the revenue management processes in place in the hotel, he/she implements the HM’s strategy on daily basis, updates planning, quotes groups and alerts HM, when market deviates from strategy.

- Is in charge of helping to reach and beat the operational turnover budget of the hotel.

- Support the HM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization

MAIN RESPONSIBILITIES

- Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team

- Regularly checks the input and the quality of data (segmentation, denials tracking, etc);

- Analyze the hotel performance as a basis for strategy decisions;

- Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;

- Analyze the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.

- Act as a support in the preparation of the annual revenue budget

- Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, STR ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously;

- Calculate availability and minimum rate for the requests by using rate guideline;

- Providing dynamic forecasts, compared to the strategy of the HM and budget.

- Consult and implement daily the recommendations in inventory and distribution tools;

- Implement and communicate on minimum stay, closed to arrival, up-selling;

- Make recommendation for strategy changes in GDS in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc.)

- Optimize the distribution channels.

- Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;

- Check regularly the implementation of the defined strategies (brand, place, hotel).

• E-COMMERCE:

- Assisting in establishing best practices to manage Online Travel Agents

- Coordinating with hotels and partner agencies the execution of all ecommerce activities for the hotel

- Produce monthly reports for each channels as required by the hotel and head office

- Update hotel's room rate and promotion with OTA.

FUNCTIONAL LIAISONS

- Hierarchical and functional: Hotel Manager

- Functional: should have a close relationship with the Regional Revenue Manager/Online Distribution Manager. The contact persons of the support organization should coach the Hotel RM and should be available for support.

RELATIONSHIP:

- Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

REPLACEMENT AND TEMPORARY MISSION:

- To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.

- To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time.

- This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.

- Phí phục vụ (Service charge)

- Phụ cấp cơm (Meal allowance)

- Phép năm 14 ngày /năm (Annual leave 14 days/year)

- BHXH, YT, TN đóng mức full 100% (full 100% SI,HI,UI contribution)

- Các chế độ chính sách khác theo quy định của Công ty (other benefits follow Company’s policy)

Bachelor Degree/Diploma in Hospitality Management or Sales/Marketing preferred.

Additional work experience may substitute for degree.

English Level: Highly articulate in English language, both written and spoken

Minimum of 3-5 years in Sales & Marketing related operations, of which at least 2 years-experience in similar position in a 5 stars establishment.

Extensive knowledge in pre-opening and post-opening sales & marketing operations

Strong track record of sales & marketing experience and influence of respective regional market.

Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills.

Possess dynamic leadership qualities and self-motivated with a number of core strength.

Resourceful and able to work independently.

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