RESERVATION SUPERVISOR/EXECUTIVE

POSITION SUMMARY/ SƠ LƯỢC CÔNG VIỆC:

- To handle and process room reservations and maximize room occupancy and average room rate through yield management.

- To supervise staff within the section.

- To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.

RESPONSIBITIES AND MEANS:

- To oversee and control daily tasks when on duty.

- To supervise all agents and develop them in order to handle reservation tasks properly.

- To handle all group tours/ conventions from the initial blockage to the rooming lists.

- To record all reservations neatly and accurately on prescribed forms.

- To generate daily and monthly reservation reports as required

- To assist in the day-to-day operations of the Reservation Department

- To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

- To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

- To identify new contacts and pass sales leads on to the relevant sales office

- To produce quotations and written confirmation to all clients

- To monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

- To ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.

COMMERCIAL RESPONSIBILITIES:

- To check any no-show and cancellation report with the correspondence and keep the record in the file.

- To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction

- To coordinate with the travel agent and update the room allotment.

HUMAN RESPONSIBILITIES:

- To report for duty punctually wearing the correct uniform and name badge at all times.

- To provide a courteous and professional service at all times.

- To maintain good working relationships with your own colleagues and all other departments.

- To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

- To maintain a high standard of personal appearance and hygiene at all times.

- To have a complete understand of the hotel’s employee handbook and adhere to the regulations contained within.

- To maintain the cleanliness of the working area in the Reservation Department.

- To carry out any other reasonable duties and responsibilities as assigned.

- To assist in the recruiting, managing, training and developing of the Reservation team

RELATIONSHIP:

- Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

REPLACEMENT AND TEMPORARY MISSION:

- To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.

- To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time.

- This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.

- Phí phục vụ (Service charge)

- Phụ cấp cơm (Meal allowance)

- Phép năm 14 ngày /năm (Annual leave 14 days/year)

- BHXH, YT, TN đóng mức full 100% (full 100% SI,HI,UI contribution)

- Các chế độ chính sách khác theo quy định của Công ty (other benefits follow Company’s policy)

Bachelor Degree/Diploma in Hospitality Management or Sales/Marketing preferred.

Additional work experience may substitute for degree

English Level : Highly articulate in English language, both written and spoken

Minimum of 3-5 years in Sales & Marketing related operations, of which at least 2 years-experience in similar position in a 5 stars establishment.

Extensive knowledge in pre-opening and post-opening sales & marketing operations.

Strong track record of sales & marketing experience and influence of respective regional market.

Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills.

Possess dynamic leadership qualities and self-motivated with a number of core strength.

Resourceful and able to work independently.

hoặc contact qua zalo: 0989251009