Revenue Manager/ Assistant Revenue Manager (Cum Reservation)

GENERAL MISSION:

Assist the REVENUE/ RESERVATION MANAGER in Room inventory control, revenue maximization and involved reports.

MAIN RESPONSIBILITIES:

1. Administrative responsibilities:

• Support Reservations department to develop skills relating to revenue management.

• Create revenue management culture among all revenue players (front office, reservation, sales)

2. Revenue Management:

• Collection:

- Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team.

- Regularly checks the input and the quality of data (segmentation, tracking, etc)

- Update the event database, exhibition events…

- Regularly update the competitors’s rate for pricing strategies.

• Analysis:

- Analyze the hotel performance as a basis for strategy decisions.

- Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies.

- Support in the preparation of the annual revenue budget.

- Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time

- Check regularly the implementation of the defined strategies (brand, place, hotel)

• Decision:

- Provide proposals for the adaptation of the long-term and short-term hotel strategy (price points, sales conditions, room inventory closing & opening etc) on the basis of the analysis done previously;

- Provide dynamic forecasts, compared to the strategy of the GM and budget.

• Recommendation:

- Consult and implement daily the recommendations in inventory and distribution tools.

- Implement and communicate on minimum stay, closed to arrival if necessary.

- Make recommendation for strategy changes, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc)

- Optimize the distribution channels

• Meeting:

- Conduct weekly, monthly and yearly meeting (such as RevMax, Market place meeting…)

- Conduct any meeting related to revenue management

- Organise appointments and keep good relationship with OTA key account managers.

• Pricing:

- Co-ordinate with sales team to prepare annual rate grid consolidation for all segments.

- Control and create group pricing grid

- Control and give recommendation for promotions and packages of all segments

- Recommend and create public promotions and packages

• Report:

- Prepare daily, weekly, monthly, quarterly and yearly reports

- Support sales team with monthly production report for main segments for account review.

- Provide any reports requested by GM or Accor team.

• Reservation:

- Contribute to overall operational efficiency by performing relevant duties as assigned

- Follow-up group wash down timely.

- Give current update on reservation trends and forecasts for current &future dates.

- Share regularly on happenings of the section in the briefings

- Provide services and information to guests that are the most accurate and up to date possible and is delivered to the guest in the most meaningful way.

- Maintain a good reputation for the hotel across online channels and assist to increase the overall profitability of the hotel

HUMAN RESPONSIBILITIES:

• Ensure operational efficiency of the department.

• Maintains good relations and communications with commercial firms/travel agents/airlines etc.,

• Maintains good working relationship with all colleagues the hotel.

• Support reservation or reception team when necessary.

• Carry out other job functions when assigned by management.

• Attend trainings and meetings held by hotel or Accor revenue team.to improve skills and knowledge.

• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications

• Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
• Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
• Phụ cấp ăn trưa, gửi xe miễn phí tại hầm gửi xe của khách sạn.
• Làm việc 5 ngày/ 1 tuần.

• Tốt nghiệp đại học
• Có kinh nghiệm 4-5 năm trong nghề
• Có trách nhiệm trong công việc