Club InterContinental Manager - Quản lý Club InterContinental

Manage the activities of the Club InterContinental ensuring that Club guests receive prompt, professional attention and personal recognition following the brand standards for Club InterContinental.

• Reports directly to and communicates with the Food and Beverage Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Club InterContinental personnel.

• Supports and assists other departments at peak periods.

• Ensures VIPs and IHG Rewards guests receive special attention

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for department meetings.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Ensures the staff complies with FIT marketing techniques and maximize sales.

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

• Opportunity to join international training & development programs and cross-training programs

• 1.5 OFF days/ week

• Delicious and nutritious meal at Hotel’s Social Café

• Sleeping Lounge for Employee

• Laundered uniform provided by Hotel

• Pre-employment health check and annual health check

• Birthday gifts and Allowances for other special events

• Recognition program with valuable gifts

• Summer vacation and many team-building activities

• Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

• Unlimited Food & Beverage discount at Hotel

• Free parking

• Other benefits according to Hotel’s policy

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.

• Must speak fluent English. Other languages are preferred.

• Good writing skills

• Proficient in the use of Microsoft Office and Front Office System

• Problem-solving and organizational abilities

Qualifications

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 2-year experience in front office/guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• Email: Tin đã hết hạn or,

• Send directly to HR Office, B1F, Keangnam Hanoi Landmark Tower, Pham Hung Str, Nam Tu Liem, Hanoi