Reservation Agent/ Nhân viên đặt phòng
- Hạn nộp: 27/12/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Làm theo ca
Mô tả công việc
- Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
- Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
- Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
- Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
- Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
- Be flexible in sales technique through offering the right product to the right customer at the right time.
- Accurate, professional, prompt, friendly and courteous on all guest calls.
- Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
- Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
- Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
- Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
- Keep leadership informed on a timely basis of any undue variance from expected results.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Quyền lợi được hưởng
- Duty Meals
- Free Shuttle
- Insurance 24/7
- Monthly Services Charges
- Annual Health Check
Yêu cầu công việc
- Vocational School Certificate is preferred.
- Microsoft Office knowledge and computer skills required.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
- Organized, can multi-task, good problem solving skills and detail-oriented
Yêu cầu hồ sơ
- Nộp hồ sơ về cổng 3 của The Grand Ho Tram
hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết
Submit Resume via Hoteljob or Email: Nộp hồ sơ
For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8130
Hotline: 0913 339 773
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours from Ho Chi Minh City, the complex offers two five-star resort towers – The InterContinental Grand Ho Tram and the Holiday Inn Resort Ho Tram Beach, totaling 1,000+ rooms. With over 15 restaurants and bars, five swimming pools, two award-winning Spas, Asia’s top rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travellers from around the world. The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown
Thông tin liên hệ
- Phòng tuyển dụng