Reservation Agent/ Nhân viên đặt phòng
- Hạn nộp: 27/12/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Làm theo ca
Tiền sảnh
Nhân viên
09/01/2024 10:31
Mô tả công việc
- Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
- Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
- Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
- Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
- Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
- Be flexible in sales technique through offering the right product to the right customer at the right time.
- Accurate, professional, prompt, friendly and courteous on all guest calls.
- Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
- Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
- Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
- Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
- Keep leadership informed on a timely basis of any undue variance from expected results.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Quyền lợi được hưởng
- Uniform
- Duty Meals
- Free Shuttle
- Insurance 24/7
- Monthly Services Charges
- Annual Health Check
Yêu cầu công việc
- Vocational School Certificate is preferred.
- Microsoft Office knowledge and computer skills required.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
- Organized, can multi-task, good problem solving skills and detail-oriented
Yêu cầu hồ sơ
- Nộp hồ sơ về cổng 3 của The Grand Ho Tram
hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết
Submit Resume via Hoteljob or Email: Tin đã hết hạn
For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8130
Hotline: 0913 339 773
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
- https://thegrandhotramcareers.com/
Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours from Ho Chi Minh City, the complex offers two five-star resort towers – The InterContinental Grand Ho Tram and the Holiday Inn Resort Ho Tram Beach, totaling 1,000+ rooms. With over 15 restaurants and bars, five swimming pools, two award-winning Spas, Asia’s top rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travellers from around the world. The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown
Thông tin liên hệ
- Phòng tuyển dụng