Room Supervisor/ Giám sát buồng phòng

Hạn nộp: 29/10/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Huyện Điện Bàn - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Buồng phòng

Vị trí
Trưởng ca/ Giám sát

Cập nhật
18/10/2022 10:04

Mô tả công việc

General Responsibility

Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards.
To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper.
To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff of all other departments.
To provide a courteous and professional service at all times.
Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service.
Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment.
Report maintenance deficiencies and items in need of repair.
Carry out lost and found procedures.
Manage master keys in his/her possession.
Be environmentally aware.
Attend training and meetings when required.
Carry out any other reasonable task set by the Hotel's Management.

Supervises Housekeeping Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper and Assistant Executive Housekeeper

Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Attendant daily.
Supervises the completion of short notice requests for rooms.
Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed.
Inspects all check-out/stay over rooms for adherence of Brand’s standards.
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
Prioritises special cleaning requests (VIP rooms, check-in).
Ensures security of keys and pagers.
Ensure Housekeeping Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day.
Assures proper handling of lost and found articles.
Ensures safety by assuring that all linen chutes are kept locked at all times.
Ensures that linen closets are maintained as appropriate.
Verifies that trolleys are stored properly and closets are locked.
Assists in inventories as requested.

Supervises Housekeeping Attendants in the cleaning of all common areas as requested by the Executive Housekeeper and Assistant Executive Housekeeper

Prepares a checklist of cleaning tasks for Housekeeping Attendants to use while cleaning and maintaining all Hotel public areas.
Demonstrates to all Housekeeping Attendants how to perform each task in job description according to hotel service standard.
Supervises the work of Housekeeping Attendants and assists when necessary.
Inspects all public areas to ensure that hotel standards are met for cleanliness, function and aesthetic value.
Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctly.
Submits to Assistant Executive Housekeeper regular reports on required equipment repair.
Responds to guest requests and immediately handles problems and complaints regarding all public areas.
Provides assistance to guests in all hotel emergency evacuation and medical procedures.
Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Housekeeping Attendants.
Reports any health and safety hazards to Assistant Executive Housekeeper and Executive Housekeeper.
Performs any other duties when assigned by Assistant Executive Housekeeper or Executive Housekeeper.
Provides employees with the information needed to perform their job effectively.
Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
Provides Housekeeping Attendants with current information about Hotel facilities, services and special events who can make recommendations to guests.
Prioritises and assigns work.
Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.

Adhere to hotel policies and procedures:

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedures.

Quyền lợi được hưởng

Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals

Yêu cầu công việc

Minimum one year in a supervisory housekeeping position preferred
High school diploma required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to speak and read in English
Computer skill (Excel, Words…) is required
Able to work a variable schedule

Yêu cầu hồ sơ

Updated CV with full information of working experiences, education history, personal information and photo to send to email address Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Radisson Blu Resort Hoi An

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Quy mô:
Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an
Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.