Lounge Attendant - The Nest Lounge (Nhân Viên Phục Vụ Lounge)

o Maintain a high standard of personal hygiene, well-groomed appearance, and a tidy workplace.

o Serve as the main point of communication between the guests and Fusion Original Saigon Centre throughout the guest journey via all communication channels, including but not limited to handling pre-arrival special requests, preparing welcome letters, following in-house courtesy calls, etc.

o Champion of guest problem resolution tracker (PRT). Update, monitor, coordinate with Assistant Guest Experiences Manager to ensure all entries are followed up accordingly and cases closed with no further action required.

o Work with Bellman or independently deliver guest luggage and belongings to and from guest room, car, locker, and reception. Physically possible to move, lift, carry, push, pull and place objects without assistance.

o Perform receptionist duties: Handle check in, present registration card, provide cashiering related services, prepare room keys, provide information, record vouchers, post all charges, prepare check-out files, handle cash float, be familiar with availability status to up-sell, be responsible for documents with serial number such as: official receipt, paid out form, rebate, currency exchange.

o Perform food & beverage attendant duties: maintain buffet from set-up to pack-down, polish glassware and cutlery, check booking, greet and seat guest, describe and recommend items, serve alcohol and non-alcohol beverages, aware of guests’ allergies and special requests.

o Ensure high cleanliness of storage by organizing stocks, checking stocks condition, recording expired products, recording quantity and report back to Assistant Guest Experiences Manager.

b. Other Duties and Responsibilities

o Assist operational departments with drafting advisory letters, invitations and other printed communication for in-house guests.

o Assist guests in using massage appliances and changing room including set-up machine, handling towel, laundry services, bathroom kit and hygiene.

o Have problem-solving oriented attitude when doing handover to next shift.

o Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety and Food Handling.

o Ensure guests follow guidance from suppliers and company in while using assets in The Nest Lounge. Prevent asset lost and damage with all care.

o Have attentive eyes to maintain the outlet facilities standard and quality.

o Assist and carry out other duties as required and directed.

• Thời gian làm việc: 5 ngày/tuần, nghỉ 2 ngày linh hoạt.
• Thời lượng ca làm việc: 8 tiếng/ngày (bao gồm 30 phút nghỉ giữa ca).
• Chế độ bảo hiểm: Được tham gia đầy đủ các chế độ bảo hiểm theo quy định của pháp luật.
• Phụ cấp & hỗ trợ: bữa ăn trong ca làm việc, thẻ gửi xe miễn phí tại hầm xe TTTM, đồng phục, Locker cá nhân riêng biệt, …

• Kinh nhiệm 1 năm ở vị trí tương đương
• Giao tiếp tốt, có tổ chức và có động lực làm việc.
• Năng động, sáng tạo và tự chủ.

Hồ sơ nộp trực tuyến tại Hoteljob hoặc qua email:

career.fosc "at" fusionoriginals.com