Duty Manager/ Trưởng ca lễ tân

Hạn nộp: 29/11/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3

Nơi làm việc
Huyện Điện Bàn - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
N/A

Cập nhật
04/11/2022 15:13

Mô tả công việc

Assist the Front Office Manager with the management and support of daily Front Office Operations
Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded.
Handle guest requests, inquiries and complaints promptly. Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focused on enhancing the guest experience.
Prepare daily arrival and to manage room allocations and guests’ requests in cooperation with Housekeeping department promptly. Regularly review room availability situations together with Housekeeping
Ensure VIP rooms are ready, checked and all in order prior arrival. Be familiar with all in-house VIP’s, regular and long stay guests.
Handle any management issues or emergencies that arise, record and resolve as necessary
Maximize sales revenues through up-selling and marketing programs within the department
Maintain knowledge of hotel products, services, policies and emergency procedures
Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere
Driving team members engagement and brand pride across the Front Office
Report any security issues to senior management immediately
As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times. Liaise with accounts and reservations on any matters that arise.
Ensure all accounting practices and processes are achieved per hotel specific SOP's
Actively contribute towards reaching agreed hotel performance targets and objectives
Ensuring immaculate presentation of the Front Office, both front and back of house areas at all times
Responsible for the processing of night audit and nightly reports, along with monitoring the building security, and assisting operations for the day team to ensure exceptional service is provided around the clock.
Ensure new SOPs, standards and processes are communicated and followed through on a daily basis.
Understands and complies with loss prevention policies and procedures.
Along with Front Office Manager together with Housekeeping and Engineering to clock rooms as necessary for maintenance.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Performs other duties required to provide the service brand behavior and genuine hospitality.

Adhere to hotel policies and procedures:

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 Communicate effectively with guests, co-workers and the manager.
 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
 Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
 At all times projects a favorable image of the Hotel to the public.
 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
 Attends work on time as scheduled.
 Follows safety and security rules and procedures.

Quyền lợi được hưởng

Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals

Yêu cầu công việc

A minimum of 2 years of Front Office supervisory experience in international hotel brand
A degree or diploma in Hotel Management or equivalent
Fluent in the English language in order to communicate professionally with guests
Good operating knowledge of Opera system
Computer literate
A passion for delivering exceptional guest experiences
Well-presented, organized and calm personality
Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Yêu cầu hồ sơ

Updated CV with full information of working experiences, education history, personal information and photo to send to email address Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Radisson Blu Resort Hoi An

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Quy mô:
Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an
Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.