Executive Housekeeper

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets

• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel and share results with the team

• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

• Conduct monthly Staff Meetings and daily briefings with Operational Managers

• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Manage organization and cleanliness of departmental areas by conducting weekly walk through

• Perform other duties assigned by the Management

him/

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

• Làm việc trong môi trường năng động, có nhiều cơ hội thăng tiến và phát triển bản thân
• Tham gia đầy đủ các chế độ BHXH, BHYT, BHTN theo quy định của pháp luật
• Ăn ca tại canteen
• Tháng lương 13
• Đồng phục được cấp phát và giặt là tại khách sạn
• Hưởng phí phục vụ hàng tháng
• Khám sức khỏe định kỳ hàng năm
• Bảo hiểm AON bảo vệ rủi ro tai nạn 24/7
• Thưởng và tăng lương cuối năm dựa trên đánh giá hàng năm
• Tham gia các chương trình đào tạo của khách sạn và tập đoàn Accorhotels
• Chương trình tiệc nhân viên hàng quý, du xuân, du lịch hè
• Ưu đãi lớn khi sử dụng dịch vụ tại tất cả các khách sạn trong tập đoàn Accorhotels

• Secondary / High school education

• Additional certification(s) from a reputable Hospitality Management school will be an advantage

• Minimum 6 years of Housekeeping experience with 3 years at a management level

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Mọi thắc mắc xin vui lòng liên hệ Ms. Trần Uyên  024.3944.7766 ext. 6022