Information System Manager (Trưởng bộ phận Công nghệ Thông tin)

• Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.

• Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.

• Identify and propose opportunities to augment revenue.

• Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.

• Responsible for the management and control of all IT expense according to an agreed plan.

• Ensure a business continuity plan is established and tested for all parts of the business.

• Ensure the highest possible IT service is provided to the agreed standards and best practices.

• Work with Business Management to expedite access and better utilization of information.

• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.

• Ensure guest IT queries are managed to defined standards with minimal risks.

• Ensure brand standards are communicated and maintained for Guest and Business Service.

• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.

• Consistently promote the brand and encourage the use of the brand by IT suppliers.

• Ensure IT resources are maintained in the hotel to support the commercial & business needs.

• Identify and ensure all hotel data has ownership and accountability within the organization.

• Ensure a successor is identified and trained to the standard.

• Provide IT support to other Hilton hotels when required.

• Cross train other hotel IT personnel to provide cover.

• Manage and monitor local vendors and / or local representatives of global / area vendors.

• Ensure that hotel data is secured and in line with stated standards and best practices.

• Ensure access control is in line with stated standards and best practices.

• Ensure regular self-evaluations of IT practices are completed and communicated.

• Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety.

• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.

• Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management.

• Adhere to the hotel’s security and emergency policies and procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Manage local implementation projects.

• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.

• Carry out any other reasonable duties and responsibilities.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 16 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

• University degree, majoring in IT, with relevant certificate(s).

• At least 2 years of experience in the same position in the hospitality industry.

• Proficient in Microsoft Office applications

• Good communication and interpersonal skills.

• Proficient in English and Chinese to meet business needs.