Reservation Manager

POSITION SUMMARY:

To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department.

RESPONSIBILITIES:

- Monitor the daily operations of reservations.

- Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates.

- Develop and conduct rooms based marketing activities.

- Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.

- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.

- Monitor front office tracking of guest history data.

- Create and maintain allotments.

- Record and analyze guest questionnaires on a monthly basis.

- Ensure accuracy of guest history and client profiles in Data Base.

- Track market codes.

- Load and maintain rates in WYNDHAM reservation system.

- Maintain rate in Website.

- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.

- Manage Hotel Bank and GDS close out/opening-up dates, if applicable.

- Complete end of month sales report.

- Prepare weekly sales strategy reports.

- Ensure all Groups are contracted.

- Conduct market research and analysis.

- Monitor and evaluate contemporary sales and marketing initiatives and trends.

- Monitor and evaluate economic, political and social issues/changes.

- Report on competitor activity.

- Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager.

- Participate in preparation of strategic plans for region.

- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.

- Access and assess sales and marketing data.

- Works with superior on manpower planning and management needs.

- Works with superior in the preparation and management of the Department’s budget.

- Complete other tasks which assigned by the leader.

• Attractive salary - Meal's Allowance
• Accomodation.
• Social Insurance as Viet Nam Labor Code.
• Others benefit as law.

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Problem solving, reasoning, motivating, organizational and training abilities.

- Proficient in the use of Microsoft Office.

- Good writing skills

EDUCATION / CERTIFICATES / EXPERIENCE:

- Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.

- 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience.