Spa Therapist / Nhân viên Trị liệu Spa

• Therapist is responsible for serving our guests with provision of spa treatment in a courteous, gentle, charming and professional manner. To deliver a wellness experience that relaxes and rejuvenates our guests.

Essential Duties and Responsibilities – (Key Activities)

• At all-time well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel and proactive to approach the guests for assistance.

• Adhere to guest contact standard at all time.

• Greet the guests by name and comfortable voice and friendly attitude

• Provide complete knowledgeable with the service offered by the hotel, how and where these facilities could be obtained in order to give accurate information to guests.

• Be aware of the events of the day and the activities going on in the hotel or complex highlighted activities.

• Follow daily checklist and supervisor or above instruction on working procedure.

• Alert security or duty manager whenever a seemingly suspicious looking person is present.

• Must be fully conversant with emergency evacuation and fire procedures

• Carry out any other reasonable duties and responsibilities as assigned.

• Provide professional massage, facial and body treatments with massage procedure/ hotel standards by consistency.

• Be on time for shift and working by shift.

• Control the equipment and use of product under control of Therapist supervisor.

• Maintain and conduct inventory of supplies and products, support Therapist Supervisor in inventory monthly.

• Maintain cleanliness of work area

• Respond to guest inquiries and requests and resolve guest service issues in a timely, friendly and efficient manner

• Keep hygiene standards and follow health and safety regulations

• Maintain a positive attitude and contribute toward a quality work environment

• And other tasks assigned by Therapist Supervisor and Chief Concierge

Other standard responsibilities

• Comply with the company policies.

• Take on other tasks in addition of the ones stated, in a reasonable framework.

• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

• Model the company’s culture, vision, mission and core values at all time.

• Attend meeting and training’s provided by hotel and other approved companies to increase massage

• Career Opportunities
• Training & Development
• Insurance
• Accommodation - Hoiana Staff Village
• Uniform

- People person and good motivator

- Good interpersonal and communication skills

• Technical Skills

- Massage Experience

• Language Skills

- Good communication skill in English verbal, listening

• Physical Requirements

- Must be able to work in different shifts when required included night shift

• Certificate

- Massage certificate