Front Office Supervisor/ Giám sát bộ phận Tiền sảnh

- Supervising the performance of duties of the front office department

- Support front office staff to carry out check-in and check-out procedures.

- Arrange working schedule for department staff.

- Check the status of stationery and equipment in the reception area.

- Monitor the lobby area on a daily basis, ensuring that the staff in the department are working to the required standards.

- Carefully check the profile of VIP guests, long-term guests to implement special requests to ensure customer satisfaction

- Implement and organize training courses to improve professional skills for employees in the department.

- Directly provide professional training for new employees according to building standards.

- Receive information about special requests, customer feedback and coordinate with relevant departments to meet and solve satisfactorily for customers.

- Actively solve problems occurring in the hotel in accordance with the building's standards.

- Encourage customers to fill in the comments form about the quality of the hotel's services, record useful feedback and report to the relevant departments in a timely manner to improve service quality.

- Build a good relationship with the employees in the department and the spirit of teamwork with other departments.

- Coordinate with other departments to ensure safety and security in the apartment, especially on holidays and conferences in the apartment.

- Efficiently handle emergencies occurring in the hotel

- Make necessary reports at the request of the department head.

- Perform other duties as assigned by superiors.…

- Organized and responsible, able to work independently and in a team

- At least 1 year experience in the same position