Revenue Analyst

Revenue Administrative Duties

 Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.

 Assist in the implementation of hotel sales strategy in the reservation and inventory systems.

 Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control

 Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.

 Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.

 Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.

 Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills

 Use computer systems and software packages to input, access, modify, store, or output information.

 Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Guest Relations

 Address guests' service needs in a professional, positive, and timely manner.

 Thank guests with genuine appreciation and provide a fond farewell.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

 Accommodate and document special requests.

Communication

 Speak to guests and co-workers using clear, appropriate and professional language.

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

 Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

Physical Tasks

 Enter and locate work-related information using computers and/or point of sale systems.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

 Maintain confidentiality of proprietary materials and information.

 Follow company and department policies and procedures.

 Protect the privacy and security of guests and coworkers.

 Perform other reasonable job duties as requested.

• Competitive salary and benefits
• Private Health Insurance
• Professional working environment
• Long term career opportunity
• Free duty meals & parking

• At least 1 year of experience in the similar position in hotels/resorts

• Good English and Vietnamese verbally and non-verbally

• Goal-oriented, disciplined, proactive, and creative

• Ability to work under high pressure and fast-changing pace

• Please send your CV to our email: Tin đã hết hạn

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.