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Revenue Analyst

  • Hạn nộp: 15/11/2023
  • Mức lương: 12 - 20 triệu

Thông tin cơ bản

Số lượng
4
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Vị trí
Nhân viên
Cập nhật
21/11/2023 14:05

Mô tả công việc

Revenue Administrative Duties

 Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.

 Assist in the implementation of hotel sales strategy in the reservation and inventory systems.

 Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control

 Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.

 Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.

 Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.

 Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills

 Use computer systems and software packages to input, access, modify, store, or output information.

 Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Guest Relations

 Address guests' service needs in a professional, positive, and timely manner.

 Thank guests with genuine appreciation and provide a fond farewell.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

 Accommodate and document special requests.

Communication

 Speak to guests and co-workers using clear, appropriate and professional language.

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

 Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

Physical Tasks

 Enter and locate work-related information using computers and/or point of sale systems.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

 Maintain confidentiality of proprietary materials and information.

 Follow company and department policies and procedures.

 Protect the privacy and security of guests and coworkers.

 Perform other reasonable job duties as requested.


Quyền lợi được hưởng

  • Competitive salary and benefits
  • Private Health Insurance
  • Professional working environment
  • Long term career opportunity
  • Free duty meals & parking

Yêu cầu công việc

Requirements:

• At least 1 year of experience in the similar position in hotels/resorts

• Good English and Vietnamese verbally and non-verbally

• Goal-oriented, disciplined, proactive, and creative

• Ability to work under high pressure and fast-changing pace

Yêu cầu hồ sơ

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.

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Sắp xếp đánh giá:

  • Quy mô:
  • 88 Đường Đồng Khởi, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
  • https://sgnsirecruitment@marriott.com
  • Sheraton is one of the thirty famous brands owned by Marriott International, Inc. with more than 8,000 properties in over 139 countries and territories around the world. Sheraton Saigon Hotel & Towers is a leading 5-star hotel strategically located in the heart of downtown of Ho Chi Minh’s business and entertainment district. At Sheraton, our associates are dedicated to delivering the highest standard of service. Sheraton - The World's gathering place. We will provide successful candidates with attractive benefits, excellent working conditions, dynamic and professional working environment, great career advancements and diversified training opportunities. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

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