Help Desk Supervisor

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Sân Golf

Ngành nghề
IT

Vị trí
Trưởng ca/ Giám sát

Cập nhật
10/10/2023 08:55

· Responsible for effective service supervisor while delivering and supporting IT services that are appropriate to the business requirements of the hotel and the property.
· Administers the overall information technology infrastructure of the company and is responsible to resolve hardware and software problems and to follow up with the IT Teams.
· Responsible for the 1st level support of Hardware and Software related calls to the operational users. Attend IT support calls from users and log each call individually with detail description.
· Responsible for the entry, tracking and management of all incoming support calls. Prioritizes support calls and assigns task accordingly to the appropriate resources.
· Work with the users and support team for ensuring that any adverse impact on service quality is kept to a minimum.
· Identify the needs of training and education for each user group and develop a continuous process of improvement.
· Coordinates resources/personnel to various projects/tasks that are assigned to and records and reports on the activity to the management.
· Maintain a comprehensive Inventory of Hardware and Software Licenses and update with changes as they take place.
· Be aware of IT operational budget and maintain IT expenses in line with the budget. Maximize use of available resources to save cost.

· Previous working experience in a LAN/WAN environment as Helpdesk Management
· Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
· Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
· Certification on Microsoft Professional Courses and other IT Certifications
· Experience in the use of network monitoring tools, remote desktop tools
· Have demonstrated proven ability in the management, development or use of information technology.

- Nộp hồ sơ về cổng 3 của The Grand Ho Tram

hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết

For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8130

Hotline: 0913 339 773

Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô: 1.000 - 4.999
Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
https://thegrandhotramcareers.com/
Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours and thirty minutes from Ho Chi Minh City, the complex offers three five-star resort towers – The InterContinental® Grand Ho Tram, the Holiday Inn Resort® Ho Tram Beach and Ixora Ho Tram by Fusion, totaling over 1,200 rooms including: up to 1,100 Standard and Suite, 164 residences and 46 villas. With over 17 restaurants and bars, 9 swimming pools, 3 Spas, Asia’s top-rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travelers from around the world, The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown. The Bluffs Grand Ho Tram was designed by a true legend of the game: Greg Norman. The ‘Great White Shark’ as he’s lovingly called, spent an astounding 331 weeks atop the world golf rankings and won the Open Championship twice.