Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng)

As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:

• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.

• Ensure all information is updated and available for easy access for all Front Office associates.

• Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.

• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.

• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.

• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.

• Ensure that all Concierge associates are up to the grooming standards set by the Management.

• Set team goals in consultation with team members according to hotel / department goals, policies and practices.

• Maintain good personal presentation, adhering to hotel and Hilton standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures.

• Understand local tourism culture and city profile to provide considerate service to guests.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

• Secondary school education and above.

• At least 1 year in a supervisory level position in Concierge operation.

• Fluent in English to meet business needs.

• Appreciate Hilton culture.

• Good character and ethics.

• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

• Have a strong sense of responsibility and learning ability.

• Hotel management experience preferred, but not required.

• Member of the Golden Key Association preferred.

• Tel: 0329 590 055